Service Now
Transforming Your IT Operations with ServiceNow Expertise
At Dev2Code IT Solutions, we help businesses streamline their IT operations with the power of ServiceNow. Whether you're looking to implement ServiceNow for the first time or optimize your existing platform, we offer solutions that improve efficiency, reduce downtime, and enhance service delivery. Our ServiceNow services ensure your organization can operate seamlessly and stay ahead in the digital age.
Our Projects
Project 1
Human Resource Service Delivery (HRSD) & Life-cycle Event Implementation
Project Overview: We configured an automated new-hire onboarding and off-boarding life-cycle event process. Our implementation included multiple HR services, task templates, and activities to streamline both onboarding and off-boarding processes. Custom notifications were built to inform relevant stakeholders throughout the process, ensuring timely communication and workflow.
Key Features:
Automated onboarding/off-boarding lifecycle events.
Task templates and activities for efficient process management.
Customized notifications for stakeholders during the process.
Project Overview: Our team developed enhancements for HRSD by configuring catalog items, record producers, UI policies, and client scripts. A notable feature was the bulk new hire request, allowing users to upload Excel sheets, which were processed using custom transform maps and scripts.
Key Features:
Bulk new-hire functionality through a single catalog item.
Excel sheet upload for bulk processing.
Automated data imports through custom transform maps and scripts.
Project Overview: We developed and implemented custom solutions within the Customer Service Management (CSM) and LSD environments. Custom widgets were designed to present instance data in a more visually appealing manner. Additionally, we configured flows tailored to the client’s specific needs and enhanced out-of-the-box (OOTB) widgets with significant modifications.
Key Features:
Custom widgets for enhanced data presentation.
Configured flows based on client-specific needs.
Cloning and modifying OOTB widgets for complex functionality.
Validation through customized tests and test suites.
Project Overview: This project focused on the optimization of the ITSM module to improve incident management processes for a large organization. We automated key workflows, enhanced incident tracking, and reduced resolution times. The project also ensured seamless integration with existing systems to create a cohesive environment.
Key Features:
Incident management process automation.
Improved incident tracking and resolution times.
Integration with existing systems for a unified experience.
Project Overview: We transitioned a custom Now Experience Portal into the Service Portal framework, replacing custom components to streamline the interface. The Service Portal was tailored to meet functional and user experience requirements, leveraging the full capabilities of the platform.
Key Features:
Seamless conversion from Now Experience to Service Portal.
Replacement of custom components to meet user experience goals.
Optimization of the portal interface for better user interaction.
Project Overview: This project involved merging two separate ServiceNow instances from different business units into a single, unified platform. The focus was on creating a seamless user experience with a unified portal, AI-driven search, and integrated IT and HR virtual agents. The project also included updating Workday integration and revising audience settings for better content visibility.
Key Features:
Merging multiple instances into a single platform.
Unified portal with AI-driven search functionalities.
Integrated IT and HR virtual agents for seamless support.
Updated Workday integration with improved audience settings.